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Frequently asked questions

Can I add a service to my scheduled appointment?

To modify the details of your upcoming appointment, reach out to our support team.

Keep in mind, adjustments depend on several factors: the availability of resources, the timing, and who your assigned photographer is. We're committed to doing everything we can to meet your needs. However, it's important to note that due to these constraints, Umedia might not always be able to implement changes to booked appointments, and it may be necessary to consider rescheduling.

Do you travel to _______?

Our main service area encompasses the DMV area (Washington DC, Maryland, Virginia).

If your photographic needs take you beyond the DMV area, rest assured, our photographers are eager to meet you wherever your story unfolds. Keep in mind, adventures far and wide may incur a mileage fee.

How do I download my photos?

Upon receiving an email with your gallery link and login details, follow the link, and log in with your credentials. Then, click DOWNLOAD to either download the entire gallery or specific photos.

What is your cancellation policy?


To ensure the avoidance of a cancellation fee, we kindly ask that you reach out via phone or email to cancel your photo shoot before 5:00pm the day before it's scheduled.

Should you need to cancel on shorter notice, please be aware that a cancellation fee will apply.

We also want to remind you of the importance of informing us about the optimal time for sunlight on the front of your listing. If the photo shoot is arranged during a time when the sunlight isn't favorably illuminating the front of the property and you're dissatisfied with the outcome, you have the option to arrange and pay for a separate Exterior Only photo shoot.

When will I receive my photos?

Expect an email with a link to your stunning photos by the close of the next business day after your session.

For those booking on Fridays or Saturdays, anticipate the joy of receiving your photographs the very next day.

For information on operating hours during holidays, please don't hesitate to reach out.

How do you calculate the projected size of the home for pricing?

The overall square footage combines the area documented in the tax records with the finished, camera-ready section of the lower level.